Troubleshooting
ICANotes Servers Downtime Procedure
Though ICANotes strives to maintain near 100% uptime for all services, it is important for each practice to establish a local downtime contingency plan in case of: Local internet interruptions ICANotes server maintenance Regional cloud disruptions ...
Supported IP Addresses and Hostnames for Firewall Whitelisting
To ensure full access to ICANotes services—including application access, secure uploads, telehealth functionality, and support—your firewall or network security appliance must allow communication with the following IP addresses and load-balanced ...
Common Causes of Slowness
This guide will outline various common issues/causes of slowness in ICANotes. Many times, our users report that they cannot connect to ICANotes, but can access other websites, check email, etc. Please keep in mind that these websites often do not ...
(Windows) How to Test Your Connection/Report Slowness Issues in ICANotes
If you are experiencing slowness or other connection issues in ICANotes, it's a good idea to test your internet connection. Many times, our users report that they cannot connect to ICANotes, but can access websites such as Google, check email, chat, ...
Signing Up and Troubleshooting Webinars
Signing Up For Webinars There are several ways to get to our Webinars Link! From the ICANotes website (https://ehr.icanotes.com/), you can register directly from the login page as shown in the following screenshot. You can click on , then scroll down ...
How to Clear Cache on Browsers
Chrome 1. In the browser bar, enter: 2. Click the Advanced tab. 3. Select the following: Cached images and files. Other items to consider deleting are Browsing history, Download history, Cookies and other site and plugin data, and Hosted app data. 4. ...
Troubleshooting: Disconnections
If your session is disconnecting frequently when idle, here are a few places that you can check the settings. Within ICANotes: Ask a security administrator to check your inactivity timeout. Check your computer's screen saver settings. On Windows 10: ...